Terms and Conditions

Terms and Conditions

Viney Holiday Properties

Website Terms of Use


These terms tell you the rules for using our website https://www.vineyholidayproperties.co.uk/ (our site). Please also see our Acceptable use policy at the end of this document.

Who we are and how to contact us

https://www.vineyholidayproperties.co.uk/ is a site operated by Viney Holiday Properties ("We"). We are registered in England and Wales under company number  and have our registered office at Registered Office. Our main trading address is Registered Office. Our VAT number is .

To contact us, please email kay@vineyholidayproperties.co.uk or call 07764 860009.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy: https://www.vineyholidayproperties.co.uk/terms#privacy.

  • Our Cookie Policy: https://www.vineyholidayproperties.co.uk/terms#cookies.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at kay@vineyholidayproperties.co.uk or 07764 860009.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site and/or otherwise leave comments or feedback, or to make contact with other users of our site, you must comply with all applicable laws. In addition, you must not upload content or otherwise make contributions to our site that: 

  • is unlawful or serves an unlawful purpose including terrorism or extremism, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

  • facilitates illegal activity;

  • is in breach of any applicable local, national or international law or regulation;

  • depicts sexually explicit images;

  • harms minors;

  • promotes unlawful violence, intimidation or bullying;

  • is discriminatory based on race, gender, gender identity, age, colour, religious belief, sexual orientation, disability; 

  • is defamatory; 

  • infringes third party intellectual property rights; or

  • is otherwise illegal or causes damage or injury to any person or property;

and we reserve the right, without liability or prejudice to our other rights, to disable your access to any material and/or remove any content or contribution that constitutes the same.

You warrant that any such contribution you make to our site complies with our standards (we may issue content standards from time to time) and does not breach the above list, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service to expire when the user deletes the content from the site;

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Please note that we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

How we may use your personal information

We will only use your personal information as set out in our https://www.vineyholidayproperties.co.uk/terms#privacy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

If you are interested in linking to our website, you must inform us by sending an e-mail to kay@vineyholidayproperties.co.uk. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Site, and a list of the URLs on our site to which you would like to link. Our response may take up to [TIME].

Once approval has been obtained, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and we may withdraw permission without notice at any time. 

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy below.

If you wish to link to or make any use of content on our site other than that set out above, please contact kay@vineyholidayproperties.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy


  1. What’s in these terms

    1.1 This acceptable use policy sets out the content standards that apply when you use our service, including (but not limited to) the input of data and information, or uploading content, to our Website contacting other users on our Website, link to our Website, or interact with our Website in any other way (these “Terms”).

    1.2 It should be read alongside our website terms and conditions: .

    1.3 These Terms are provided by Viney Holiday Properties (“us / we / our”).
  2. By using our Website you accept these Terms
    By using our Website: https://www.vineyholidayproperties.co.uk/, you accept the Terms of this policy and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website. 

  3. We may make changes to the Terms of this policy
    We amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the Terms that apply at the time.

  4. Prohibited uses

    4.1 For the purposes of this section, the defined term “Intellectual Property Rights” shall mean rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, computer generated works, algorithms, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

    4.2 Use of our Website shall be in accordance with our terms of website use

    4.3 You may not use our Website:

    To process or disclose personal data which has not been requested by us (“personal data” has the meaning given to it in the Data Protection Act 2018); 

    a) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    b) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    1. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out in clause Content standards.

    2. In any way that breaches any applicable local, national or international law or regulation, that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

    3. Except as specifically allowed for by law or within these Terms, you shall not, (and shall not attempt to);

      1. copy, modify, duplicate, create derivative works from, frame, mirror, republish, publish, download, display, transmit, or distribute all or any portion of the Website including any (or any part of its) contents in any form or by any means, except where permitted within the functionality of the Website; or

      2. reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Website; or

      3. access all or any part of the Website (including any modules) in order to build a product or service which competes with the Website; or

      4. use the Website to commit plagiarism; or 

      5. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Website available (and/or any of its contents) to any third party; or

      6. use the Website within a software application, website or software which competes with our operations; or

      7. exceed the indicated storage capability of the Website (as notified to you from time to time);

      8. use screen-recording technology to record and/or capture your use of the Website; 

      9. attempt to obtain, or assist third parties in obtaining, access to the Website; or

      10. in respect of the Website, perform stress tests or similar load testing.

    4. You must not:

      1. infringe our Intellectual Property Rights, including those arising in the Website or its contents, or the Intellectual Property Rights of any third party in relation to use of the Website or its contents;

      2. use our Intellectual Property Rights, other than as permitted under these Terms, without our prior written consent;

      3. permit any third party, to infringe our Intellectual Property Rights or the Intellectual Property Rights of any third party in relation to their use of the Website;

      4. scrape any part of the Website or its contents; 

      5. use the Website in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

      6. collect or harvest any information or data from the Website or our systems or attempt to decipher any transmissions to or from the servers. 

      7. you understand that any information, data or content input onto the Website will be viewable by us, the primary licensee and such other authorised persons that we may permit from time to time.

    5. For the avoidance of doubt, nothing in these Terms should be construed as authority for you to use our Intellectual Property Rights, save for access and use of the Website (which is provided as is) and/or as otherwise agreed by us. 

    6. You are not permitted to use our branding, trade marks and/or logos and we reserve our right to enforce our intellectual property rights against you should you do so. 

  5. Content standards

    5.1 These content standards apply to any and all material which you contribute, interact with and/or otherwise upload to our Website and in general, your use of the Website (“Contribution”).

    5.2 We will determine, in our discretion, whether a Contribution breaches these content standards.

    5.3 A Contribution must:

       a) Be accurate (where it states facts).

       b) Be genuinely held (where it states opinions).

       c) Comply with the law applicable in England and Wales and in any country from which it is used and/or posted.

    5.4 A Contribution must not:

       a) Be defamatory, obscene, offensive, hateful, inflammatory, bully, insult, annoy intimidate or humiliate.

       b) Be threatening, abuse or invade another's privacy.

       c) Promote any illegal content or activity, including but not limited to financial crime, violence, terrorism or sexual exploitation. 

       d) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. Impersonate any person or misrepresent your identity or affiliation with any person  including giving the impression that the Contribution emanates from us, if this is not the case.

       e) Infringe any Intellectual Property Rights of any other person.

       f) Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

       g) Impersonate any person or misrepresent your identity or affiliation with any person  including giving the impression that the Contribution emanates from us, if this is not the case.
  6. Breach of this policy

    6.1 Failure to comply with this acceptable use policy constitutes a material breach of any other agreement entered in respect of the Website, and may result in our taking all or any of the following actions:

       a) Issue of a warning to you.

       b) Immediate, temporary or permanent withdrawal of your right to use our Website.

       c) Immediate, temporary or permanent removal of any Contribution uploaded by you to our Website.

       d) The commencement of legal action against you.

    6.2 We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
  7. How this contract can be transferred
    We can transfer our rights and obligations under these Terms to any third party, provided this does not adversely affect your rights under these Terms.
  8. Which country's laws apply to any disputes?
    The Terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy


Viney Holiday Properties Ltd - Privacy Policy


Who is responsible for managing my information? 

Viney Holiday Properties Ltd

The Lodge

Viney Hill


GL15 4LT

(hereafter "we" or "us") 

Our website is built and maintained by SCRUMPY - please refer to their own privacy policy for more information.

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. 

We are responsible for the collection and proper management of any personal information you submit to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect? 

If you choose to make a booking through us or make enquiries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. 

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy.

3. How do we use your information? 

The information you provide may be used in a number of ways, for example: 

  • to enable us to complete your booking (if you are booking a holiday );
  • to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

4. On what legal basis will we process your information? 

We will always process your personal information on lawful grounds and in particular on the grounds set out below:- 

Performance of a Contract 

If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

If you let your holiday accommodation with us we will use the information collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement(s) with you. 

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services. 

Legitimate Interest 

We may use your name and contact details to tell you about our products and services if we think they may be of interest to you. You can ask us to stop doing so at any time by email request to kay@vineyholidayproperties.co.uk

We may use some of your personal information for statistical purposes when we evaluate our range of services. 

Once you have paid a deposit for a holiday via our website your information is shared with the relevant parties so that they have your details, as guests at their properties, for insurance and health and safety purposes. The information we share with them is your full name, address, contact telephone number and email address. We share this information with them because once you have paid a deposit you have entered into a legal contract with them, rather than with us.

Other than this we will not share the information we hold about you with any third parties.


Legal Obligation 

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with? 

  • In order to provide you with the products and services that we offer we may share your information with:
  • owners of or managers for holiday cottages, as set out in the section Legitimate Interest, above.
  • individuals who may be renting accommodation from you (if you are a holiday accommodation owner or advertiser);
  • credit/debit card companies, within a secure payment portal.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information? 

 All information we hold about you is held securely on our system which is ultimately managed by SCRUMPY who have their own privacy policy.

7. Updating Your Details? 

If you would like to make changes to any of the information we hold about you or to remove your email address from our direct marketing list please email kay@vineyholidayproperties.co.uk

8. How long will we hold your information for? 

We have a system of retention periods in place to ensure that your information is only stored to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights 

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; 
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. 

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision. 

We do not use your personal data for the purpose of profiling. 

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below. 

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill


GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk


10. Does the notice apply to linked websites? 

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls? 

We never record telephone calls you have with members or our staff.

12. How do we update this privacy notice? 

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice? 

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below. 

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill


GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk


Privacy Policy - Dated: 25th May 2018 



Refund Protection

Booking Protect are our Refund Protection partner. They are a seperate company to Viney Holiday Properties and they will only be able to assist customers who have purchased refund protection. 'Booking Protect' is an optional refund protection product, you should carefully consult their Terms and Conditions before purchasing. They will not be able to answer any questions you may have about a booking with us.

If you have taken out Refund Protection on a booking with us you'll be able to find the Terms and Conditions and details on how to claim in your booking confirmation email. Alternatively you can click the button below to make a claim. Claims must be dealt with by Booking Protect directly.

Make a Claim


Cookies enable us to identify you or your device. We use some cookies to enable you to move around the site and to provide some basic features. We use other cookies to improve the functionality of the website such as by storing preferences. We also use cookies to help us to improve the performance of our site and provide you with a better user experience.

If you visited this site via a country that requires us to display a notice about cookies you will have had to dismiss this notice, this dismissal of the notice would serve as you opting in to receive cookies. Navigating to any other page on the site would also serve as you opting in to receive cookies. If you continue without changing your settings, we'll assume that you are happy for us to use cookies on our site. However, if you would like to, you can change your cookie preferences at any time via your browser's settings.

You do not have to accept cookies to use the website. If you reject cookies, certain features or resources of the website may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally.

Where possible the cookies we place on your computer are stored in a secure, tamper-proof way and are submitted over secure connections only.

You can opt out of cookies at any time, even after dismissing any notice we may have displayed to you. You can opt out of cookies by adjusting your browser settings.

Find out more about cookies.

Strictly Necessary Cookies

These cookies are essential in order to enable you to navigate between pages on the site.

Cookie name What it's for

Enables us to associate data with your visit to the site, e.g. the date you've selected in a search, the properties you've looked at prior to enquiring, etc.

Functional cookies

These cookies help us to remember choices to save you time and enable additional site functionality.

login_email, agency_login_address

Remembering the details used to login to certain areas of the site.

Performance Cookies

These cookies help us to understand how people use our site.

Google AdWords

We may use the Google AdWords/DoubleClick advertising network. It stores cookies to measure the effictiveness of advertising campaigns. We may choose to use remarketing techniques to advertise our company across other websites you visit if you've visited our website at any point in the past.

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Google Analytics

We use Google Analytics to track the performance of various areas of our site from a technical & business perspective.

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We use tools from Twitter to enable visitors to share content to Twitter.

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We use tools from Facebook to enable visitors to share content to Facebook.

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We use FullStory to record a sample of user sessions (minus sensitive details) for the purposes of making user experience better.

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Business Information


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