Terms and Conditions

Terms and Conditions

Use of this website is done so in accordance to our terms & conditions, our privacy policy and our cookie policy.

Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst Viney Holiday Properties has taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that Viney Holiday Properties will not be liable for any loss or damage suffered by any person accessing this web site or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site.

Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site.

The contents of the pages on this web site are copyright Viney Holiday Properties. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or: copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Privacy Policy

Last updated: Thursday, May 24, 2018 9:02 AM

 

Viney Holiday Properties Ltd - Privacy Policy

 

Who is responsible for managing my information? 

Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT

(hereafter "we" or "us") 

Our website is built and maintained by SCRUMPY - please refer to their own privacy policy for more information.

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. 

We are responsible for the collection and proper management of any personal information you submit to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect? 

If you choose to make a booking through us or make enquiries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. 

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy.

3. How do we use your information? 

The information you provide may be used in a number of ways, for example: 

  • to enable us to complete your booking (if you are booking a holiday );
  • to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

4. On what legal basis will we process your information? 

We will always process your personal information on lawful grounds and in particular on the grounds set out below:- 

Performance of a Contract 

If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

If you let your holiday accommodation with us we will use the information collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement(s) with you. 

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services. 

Legitimate Interest 

We may use your name and contact details to tell you about our products and services if we think they may be of interest to you. You can ask us to stop doing so at any time by email request to kay@vineyholidayproperties.co.uk


We may use some of your personal information for statistical purposes when we evaluate our range of services. 

Once you have paid a deposit for a holiday via our website your information is shared with the relevant parties so that they have your details, as guests at their properties, for insurance and health and safety purposes. The information we share with them is your full name, address, contact telephone number and email address. We share this information with them because once you have paid a deposit you have entered into a legal contract with them, rather than with us.

Other than this we will not share the information we hold about you with any third parties.

 

Legal Obligation 

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with? 

  • In order to provide you with the products and services that we offer we may share your information with:
  • owners of or managers for holiday cottages, as set out in the section Legitimate Interest, above.
  • individuals who may be renting accommodation from you (if you are a holiday accommodation owner or advertiser);
  • credit/debit card companies, within a secure payment portal.


We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information? 

 All information we hold about you is held securely on our system which is ultimately managed by SCRUMPY who have their own privacy policy.

7. Updating Your Details? 

If you would like to make changes to any of the information we hold about you or to remove your email address from our direct marketing list please email kay@vineyholidayproperties.co.uk

8. How long will we hold your information for? 

We have a system of retention periods in place to ensure that your information is only stored to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights 

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; 
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. 

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision. 

We do not use your personal data for the purpose of profiling. 

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below. 

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk

 

10. Does the notice apply to linked websites? 

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls? 

We never record telephone calls you have with members or our staff.

12. How do we update this privacy notice? 

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice? 

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below. 

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk

 

Privacy Policy - Dated: 25th May 2018 

 

 

Refund Protection

Booking Protect are our Refund Protection partner. They are a seperate company to Viney Holiday Properties and they will only be able to assist customers who have purchased refund protection. 'Booking Protect' is an optional refund protection product, you should carefully consult their Terms and Conditions before purchasing. They will not be able to answer any questions you may have about a booking with us.

If you have taken out Refund Protection on a booking with us you'll be able to find the Terms and Conditions and details on how to claim in your booking confirmation email. Alternatively you can click the button below to make a claim. Claims must be dealt with by Booking Protect directly.

Make a Claim

Cookies

Cookies enable us to identify you or your device. We use some cookies to enable you to move around the site and to provide some basic features. We use other cookies to improve the functionality of the website such as by storing preferences. We also use cookies to help us to improve the performance of our site and provide you with a better user experience.

If you visited this site via a country that requires us to display a notice about cookies you will have had to dismiss this notice, this dismissal of the notice would serve as you opting in to receive cookies. Navigating to any other page on the site would also serve as you opting in to receive cookies. If you continue without changing your settings, we'll assume that you are happy for us to use cookies on our site. However, if you would like to, you can change your cookie preferences at any time via your browser's settings.

You do not have to accept cookies to use the website. If you reject cookies, certain features or resources of the website may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally.

Where possible the cookies we place on your computer are stored in a secure, tamper-proof way and are submitted over secure connections only.

You can opt out of cookies at any time, even after dismissing any notice we may have displayed to you. You can opt out of cookies by adjusting your browser settings.

Find out more about cookies.

Strictly Necessary Cookies

These cookies are essential in order to enable you to navigate between pages on the site.

Cookie name What it's for
_scrumpy_session

Enables us to associate data with your visit to the site, e.g. the date you've selected in a search, the properties you've looked at prior to enquiring, etc.

Functional cookies

These cookies help us to remember choices to save you time and enable additional site functionality.

login_email, agency_login_address

Remembering the details used to login to certain areas of the site.

Performance Cookies

These cookies help us to understand how people use our site.

Google AdWords

We may use the Google AdWords/DoubleClick advertising network. It stores cookies to measure the effictiveness of advertising campaigns. We may choose to use remarketing techniques to advertise our company across other websites you visit if you've visited our website at any point in the past.

Opt-out of DoubleClick cookies

Google Analytics

We use Google Analytics to track the performance of various areas of our site from a technical & business perspective.

Opt-out of Google Analytics cookies

Twitter

We use tools from Twitter to enable visitors to share content to Twitter.

Opt-out of Twitter cookies

Facebook

We use tools from Facebook to enable visitors to share content to Facebook.

Opt-out of Facebook cookies

FullStory

We use FullStory to record a sample of user sessions (minus sensitive details) for the purposes of making user experience better.

Opt-out of FullStory

Business Information

Credits

Website designed and developed by Ziontech Solutions Ltd.

Powered by , an easy to use, powerful booking management system for property owners and agencies. Get your own holiday property website at www.scrumpy.co.uk

In accordance with the various licenses we have listed the resources used to create this site:

We do ask for a cautionary deposit of 500.00 a few weeks ahead of arrival - which is refundable once the cleaning team have finished in the property. this is payable by bacs or Credit/Debit card. Bank details Santander  sort code 09-01-28 account number 91038266 please use your booking reference number or your booking surname as the reference so we can allocate the payments. Please provide your return account details to us also. Thanks

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