Viney Holiday Properties Ltd - Privacy Policy

Who is responsible for managing my information?

Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT

(hereafter "we" or "us")

Our website is built and maintained by SCRUMPY - please refer to their own privacy policy for more information.

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

If you choose to make a booking through us or make enquiries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

to enable us to complete your booking (if you are booking a holiday );
to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
for statistical purposes when we evaluate our range of services;
to personalise repeat visits to our websites;
to manage customer service queries; and
to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

Performance of a Contract

If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you let your holiday accommodation with us we will use the information collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement(s) with you.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.

Legitimate Interest

We may use your name and contact details to tell you about our products and services if we think they may be of interest to you. You can ask us to stop doing so at any time by email request to kay@vineyholidayproperties.co.uk

We may use some of your personal information for statistical purposes when we evaluate our range of services.

Once you have paid a deposit for a holiday via our website your information is shared with the relevant parties so that they have your details, as guests at their properties, for insurance and health and safety purposes. The information we share with them is your full name, address, contact telephone number and email address. We share this information with them because once you have paid a deposit you have entered into a legal contract with them, rather than with us.

Other than this we will not share the information we hold about you with any third parties.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:
owners of or managers for holiday cottages, as set out in the section Legitimate Interest, above.
individuals who may be renting accommodation from you (if you are a holiday accommodation owner or advertiser);
credit/debit card companies, within a secure payment portal.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information?

All information we hold about you is held securely on our system which is ultimately managed by SCRUMPY who have their own privacy policy.

7. Updating Your Details?

If you would like to make changes to any of the information we hold about you or to remove your email address from our direct marketing list please email kay@vineyholidayproperties.co.uk

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:-

to confirm whether we hold any of your personal data;
to send you a copy of any personal data that we hold about you;
to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
to stop processing any of your personal data that we process on the basis of our legitimate interests; and
to stop sending you marketing material.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk

10. Does the notice apply to linked websites?

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?

We never record telephone calls you have with members or our staff.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below.

Data Protection Officer
Viney Holiday Properties Ltd

The Lodge

Viney Hill

Lydney

GL15 4LT
Or by email to kay@vineyholidayproperties.co.uk